For all our group lessons, we highly recommend enrolment. Enrolling ensures that you have a guaranteed spot in your chosen class every week without the need to constantly rebook. It’s a hassle-free way to stay committed to your training while also enjoying discounted rates compared to paying per session. Enrolment allows our program directors and coaches to plan lessons more effectively, ensuring smoother progression for everyone in the group. It’s the best option if you’re looking for consistency, convenience, and cost savings in your pickleball journey.

We understand that plans can change, so we offer flexible options if you can't attend any of your enrolled classes. To ensure smooth arrangements, please cancel 72 hours in advance. Here are the options available to you:

1. Make-up Class: If you miss a class, you can attend any available session within the same week, the week before, or the following week. If you're unsure of the available options, just reach out, and we'll assist you in scheduling a make-up class.

2. Rollover Hours: If you know you’ll have more free time in a future month (e.g., February), you can "bank" your missed class hours and use them for an extra session during that time. This functions like a make-up class but for a later period. Please note that once you cancel your enrolment, any unused rollover hours will no longer be valid.

3. Pause Enrolment: If you need to take time off for travel or work, you can pause your enrolment by notifying us one week in advance. You’re allowed to pause up to twice per quarter, with each pause lasting 1-2 weeks. For longer absences, such as a month away, you can combine two pauses to cover up to 4 weeks.

In cases where you need to cancel less than 72 hours in advance, we kindly request a medical certificate (MC). Otherwise, the lesson will be counted and charged as part of your enrolment.

A minimum commitment of 3 months is required. We've made enrollment more affordable to encourage commitment, as it leads to better results and helps us optimize our lesson programming. By committing, you'll enjoy significant cost savings and added convenience. If you're unable to commit to the enrolment, then we highly suggest you drop in for individual classes, which can be easily booked through the Court Reserve app. Please note that lessons are planned around our enrolled students, so drop-ins are subject to approval to ensure smooth program flow. As a result, drop-in requests may be declined on a case-by-case basis. If your coach believes you're ready, they may recommend advancing to a higher-level group.

No problem! Just notify us at least 10 days before the last lesson of your current cycle. For example, if your last class for the cycle is 30/1, you need to let us know by 20/1 to cancel before the new cycle. If you cancel within 10 days of the last lesson of your current cycle, your enrolment will be canceled after the new cycle starts.

No, enrolment is designed to promote regular attendance and ensure proper planning and programming of classes. Therefore, sharing is not allowed. However, you are welcome to sign up with a friend!

You will be automatically billed 1 week before the start of your new cycle.

We understand that plans can change, so we offer flexible options if you can't attend any of your enrolled classes. To ensure smooth arrangements, please cancel 72 hours in advance. Here are the options available to you:

1. Make-up Class: If you miss a class, you can attend any available session within the same week, the week before, or the following week. If you're unsure of the available options, just reach out, and we'll assist you in scheduling a make-up class.

2. Rollover Hours: If you know you’ll have more free time in a future month (e.g., February), you can "bank" your missed class hours and use them for an extra session during that time. This functions like a make-up class but for a later period. Please note that once you cancel your enrolment, any unused rollover hours will no longer be valid.

3. Pause Enrolment: If you need to take time off for travel or work, you can pause your enrolment by notifying us one week in advance. You’re allowed to pause up to twice per quarter, with each pause lasting 1-2 weeks. For longer absences, such as a month away, you can combine two pauses to cover up to 4 weeks.

In cases where you need to cancel less than 72 hours in advance, we kindly request a medical certificate (MC). Otherwise, the lesson will be counted and charged as part of your enrolment.

In the event a class is canceled due to a private event or if the coach is unable to make it, we will extend your cycle by one week. This way, you won’t need to worry about finding a make-up class since it was a cancellation by us. However, should you wish to makeup for that class on another day that week, the cycle will continue as per normal.

Every class should have a minimum of 2 attendees registered before class is able to proceed. Should there be only 2 participants, 1h classes will proceed as per normal while 2h classes will be reduced to 1 hour and conducted as a pair class.

Should you be the only one enrolled for the class, the class will be automatically cancelled by court reserve and we will extend your cycle by one week. This way, you won’t need to worry about finding a make-up class since it was a cancellation due to low numbers. However, should you wish to makeup for that class on another day that week, the cycle will continue as per normal.

All our classes will cater up to a maximum of 12 players on 2 courts. This allows us to maximise both learning and rest time through rotations while allowing everyone to play against different players. This applies for both adult group classes and junior group classes.

Enrollment necessitates that one attends a specific class as regularly as possible. Coaches have put in the time to programme sessions a certain way to maximise progress. Should one be deemed as abusing the enrolment to attend many different classes without honouring their regular class commitment, the enrolment will cease immediately.

Yes, we are a members-only club, and all facility users—whether using the court for a regular court booking, attending a program, or joining a class—must be members. Don't worry as we have a basic dinker membership tier that is free. All participants are subject to the club’s terms and conditions, including adherence to policies, safety regulations, and conduct guidelines to ensure a positive experience for everyone. For enrollment, scheduling is managed through the member app as well.

Yes, after completing Pickleball 101, you are welcome to enrol in our Beginner Development classes. Pickleball 101 serves as a prerequisite, ensuring that all participants have a strong, standardised foundation of skills and knowledge developed through our teaching approach. Since you've done it (as long as you remember what you've learnt of course! 😂), you're good to enrol group classes!

No, if you're new to pickleball, you are required to complete our Pickleball 101 program first. This program offers a thorough and comprehensive introduction to the game, providing you with the essential fundamentals needed to join our group classes. Pickleball 101 is a prerequisite to ensure all participants have a solid, standardized foundation of skills and knowledge based on our teaching methods.

If we’ve previously taught you or are familiar with your abilities, you may enrol! However, if we are unfamiliar with you, it’s challenging for us to assess your level just through words, as terms like "beginner / intermediate" can be interpreted differently. We've encountered players who have been playing or learning elsewhere for months or even a year, yet unfortunately struggle keeping up even in our beginner development group classes due to gaps in their foundational knowledge.

To ensure a positive experience for everyone—both you, your fellow students and our team—we require you to complete Pickleball 101 first. This program acts as a prerequisite, ensuring that all participants have a solid, standardised foundation of skills and knowledge based on our teaching approach.

This protocol maintains controlled levels in all group classes, preventing disruptions and enabling effective progress. It guarantees that every lesson is productive. And of course, if you choose to enrol regularly, you can rest assured that we will always have such protocol to ensure the best experience for you.

Moreover, this process helps prevent you from feeling lost or confused during class, saving time for both you, the coach, and the other students. Most importantly, we’ve found that all students—regardless of previous experience—who complete Pickleball 101 develop a much stronger foundation, leading to faster improvement in the long run :)

Enrolling in intermediate classes are subject to approval. If we are familiar with you, have approved your participation in intermediate sessions before, or if your DUPR rating is 3.5 (with a reliability rating or >80%) or higher, you're likely eligible to enrol for Intermediate classes.

If we are unfamiliar with you, it can be difficult for us to assess your level, as terms like "intermediate" can be interpreted differently, and we can’t fully gauge your abilities through a message alone. In this case, we will likely ask you to attend a beginner development class first for us to evaluate your skills. This helps us avoid disruptions in the intermediate class due to potential gaps in skill or knowledge. However, even in a beginner development class, you will still gain valuable insights, and since all participants have completed Pickleball 101, our beginner classes maintain a higher, more consistent skill level than typical beginner sessions. Once your level is appropriate, our coach will move you up to the intermediate class.

We completely understand your request! We know that you may prefer to skip the Pickleball 101 before joining beginner classes, or the beginner class assessment before joining intermediate classes. However, as we don’t have a way to properly gauge your level without prior experience with you, it can be challenging for us to confidently approve your enrolment in these classes.

But here’s what you can do to help us better understand your skill level:

1. Send us a video of a match you've played! This will give us a clearer idea of your abilities.

2. If you’ve played with someone who is already enrolled in our classes and is familiar with our levels and structure, ask them to vouch for your skill level. This additional insight will help us better assess your abilities.

By providing this information, we’ll be able to make a more informed decision and potentially make an exception to our protocol. We appreciate your understanding!

These policies are in place to ensure:

• High quality: At Performance Pickleball, we are committed to maintaining the highest standards. Our students choose us because of the exceptional quality we deliver, and these protocols help us uphold that by preventing disruptions and ensuring productive sessions for everyone.

• Smooth progress: Starting at the right level ensures a more enjoyable and seamless learning experience for all. It also prevents you from feeling lost or overwhelmed if you were to accidentally join a class that exceeds your current skill level. Keep in mind, you’ll be playing alongside others, and we want everyone to progress comfortably.

• Better Outcomes: Establishing strong fundamentals is key to faster improvement, and we’ve consistently seen this in all our programs. By following these steps, we set our students up for success and quicker advancement.

This approach may require a lot more effort on our end and could result in fewer enrolments, but it upholds the high standards we promise to all participants. It also prevents new players from feeling overwhelmed or unintentionally hindering the class. Trust us—starting with the right foundation will benefit your game tremendously. And again, if you choose to enrol in our classes, rest assured that such quality checks are in place to ensure you have the best experience.

A "drop-in" refers to attending a single class session without being enrolled in the full program.

At Performance Pickleball, our group classes are thoughtfully designed for enrolled participants, with progressive programming that builds week to week. This ensures every player experiences consistent growth and focused coaching. While drop-ins may be permitted, they are strictly subject to approval and depend on the specific class structure and capacity for the day. Our priority is always to protect the quality of the class and the experience of our enrolled students.

If you’d like to request a drop-in, please contact us in advance via WhatsApp at +65 8891 2037 using the format below. (Note : Last-minute requests are typically not accepted.)

Drop-in Request Format:

Hi, I would like to drop in to the following class(es): Name: Age: Gender: Have you completed Pickleball 101? Yes/No Official DUPR Rating / Experience Level: Class Type : BegDev / IntDev

Class Date & Time : e.g 1st Jan 2025, 8-10pm

Please note: Drop-ins are $100 / 2h Group Class. All drop-ins are case-by-case and may be declined to maintain the integrity of our training environment.

These policies are in place to ensure:

• High quality: At Performance Pickleball, we are committed to maintaining the highest standards. Our students choose us because of the exceptional quality we deliver, and these protocols help us uphold that by preventing disruptions and ensuring productive sessions for everyone.

• Smooth progress: Starting at the right level ensures a more enjoyable and seamless learning experience for all. It also prevents you from feeling lost or overwhelmed if you were to accidentally join a class that exceeds your current skill level. Keep in mind, you’ll be playing alongside others, and we want everyone to progress comfortably.

• Better Outcomes: Establishing strong fundamentals is key to faster improvement, and we’ve consistently seen this in all our programs. By following these steps, we set our students up for success and quicker advancement.

This approach may require a lot more effort on our end and could result in fewer drop-ins, but it upholds the high standards we promise to all participants. It also prevents new players from feeling overwhelmed or unintentionally hindering the class. Trust us—starting with the right foundation will benefit your game tremendously. And again, if you choose to enrol in our classes, rest assured that such quality checks are in place to ensure you have the best experience.

At Performance Pickleball, we do our best to ensure classes run smoothly. However, in the event of unforeseen circumstances or weather disruptions, the following cancellation policies will apply:

If the class/lesson is cut short and cannot resume:

• ⏱ <25% of the session completed → 🟢 Free pause or make-up session

• ⏱ 25–50% of the session completed → 🟡 50% credits awarded based on session value (e.g. $45 credit if you're paying $360 for 4 sessions @ $90 each)

• ⏱ > 50% of the session completed → 🔴 Session is counted in full

Likewise, if a class/lesson is paused due to rain but resumes:

• ⏸ Pause >75% of the session (i.e. <25% of the session completed) → 🟢 Free pause or make-up session

• ⏸ Pause 50-75% of the session (i.e. 25–50% of the session completed) → 🟡 50% credits awarded based on session value (e.g. $45 credit if you're paying $360 for 4 sessions @ $90 each)

• ⏸ Pause <50% of the session (i.e. >50% of the session completed) → 🔴 Lesson is counted in full

Q : 🏟 Does this apply to Performance Pickleball (Boathouse), even though it’s indoor-sheltered?

A : Yes! What makes Performance Pickleball (Boathouse) truly special is its soaring 30-metre-high ceiling and open-sided design, allowing for fresh air, excellent ventilation, and natural light—creating a one-of-a-kind atmosphere for play. That’s why we proudly brand ourselves as 90% weather-proof—our unique setup handles most weather conditions with ease. On the rare occasion of strong winds and heavy downpour, light drizzle may drift in, but play / lessons typically continue without disruption. In the rare 10% instance where rain does come in to the extent that the coach / staff deems the court unplayable or unsafe, the same rain policy will apply.

Punctuality helps ensure a smooth and productive experience for everyone in the group. Our classes are designed with multiple participants in mind, so arriving late doesn’t just impact your own learning—it can disrupt the rhythm and progress of the entire session. If you are more than 10 minutes late, we reserve the right to turn you away for that day’s class, which will be considered forfeited. We strongly encourage you to arrive early, settle in, and make the most of your session. Thank you for your understanding and for respecting your fellow players!