Question 1

What is enrolment?

Accepted Answer

For our private lessons, we highly recommend enrolment. Enrolling ensures that your weekly slot is guaranteed without the need to constantly rebook and fight with others for a lesson slot. It’s a hassle-free way to stay committed to your training while also enjoying discounted rates compared to paying per session or in a 10 lesson package. Enrolment allows our program directors and coaches to plan lessons more effectively, ensuring smoother progression for you as well. It’s the best option if you’re looking for consistency, convenience, and cost savings in your pickleball journey.

Question 2

What if I can't attend a class one week or need to travel for work?

Accepted Answer

We totally understand that plans can change — life happens! 🌿 That’s why we offer a few flexible options if you can’t make it for your enrolled class. To help us plan smoothly, you would need to let us know at least 72 hours in advance.

Here’s what you can do:
1. Make-up Class: Missed a class? No worries! We can schedule a make up session within the same week, the week before, or the week after. Not sure what’s available? Just reach out to us — we’ll be happy to help you schedule a make-up session.
2. Banked Class: If you know you’ll be freer in a future month (say, February), you can bank your missed class and use them later for an extra session.
This works like a make-up, just at a later time! Do note that once your enrolment ends, any unused banked hours will no longer be valid.
3. Pause Enrolment: Heading overseas or busy with work? You can pause your enrolment. You are allowed two pauses per 3 cycles, each lasting 1–2 weeks. If you’ll be away for longer (like a month), you can combine two pauses to cover up to 4 weeks.

For last-minute cancellations (within 72 hours), we kindly request a medical certificate (MC). Without one, the lesson will be counted and charged as part of your enrolment.

For Private Lessons
If you have an MC or intend to obtain one and will not be attending your private lesson, you must inform us at least 8 hours in advance. This is because for private lessons, the coach and court are booked specifically for you. If we are informed too late, the coach may have already made arrangements to come, and the reserved court would go to waste. It would also be unfair to the coach, the club, and other students who could have taken that timeslot. Hence, even with an MC, you still need to notify us at least 8 hours before your lesson. The MC itself may be submitted within 8 hours or after the class—we can settle that part later. However, we must be informed early so that we can manage logistics.

If you notify us less than 8 hours before the class or do not show up, and later present an MC, we will not be able to accept it. In such cases, the lesson will be counted and charged as part of your enrolment.

Question 3

What is the minimum commitment?

Accepted Answer

For 10 lesson package
The commitment is 10 lessons. The 10 lessons will be pre-scheduled and agreed on when you are purchasing the lessons.

For enrolment
A minimum commitment of 3 cycles is required, with each cycle consisting of 4 classes.
We’ve made enrolment more affordable to encourage commitment — it not only leads to better results but also helps us plan lessons effectively. By enrolling, you enjoy cost savings, convenience, and a secured spot, as we reserve your place by turning away others.

When you enrol, we ask that you honour the minimum commitment to be fair to our team and fellow students who also commit. If you’re unable to commit or anticipate difficulty in committing, this program may not be the right fit.

Please note that any early termination before completing 3 cycles will still be charged for the minimum 3-cycle commitment.

Question 4

What if I want to cancel my enrolment?

Accepted Answer

No problem! Once you’ve completed your minimum 3-cycle commitment, you can terminate your enrolment no questions asked, as long as you notify us at least 10 days before the last class of your current cycle.
For example, if your last class of the cycle is 30/1, please let us know by 20/1 to cancel before the next cycle begins. If you cancel within 10 days of your last class, your enrolment will be terminated after the new cycle starts.
Please note that any early termination before completing 3 cycles will still be charged for the minimum 3-cycle commitment.

Question 5

Can I share my enrolment or find a substitute if I can't attend?

Accepted Answer

No, enrolment is designed to promote regular attendance and ensure proper planning and programming of classes. Therefore, sharing is not allowed. However, you are welcome to sign up with a friend!

Question 6

When will I be billed?

Accepted Answer

For 10 lesson packages, full payment is required to secure your booking.
For enrolments, payment for the first cycle is required upon confirmation. Subsequent cycles will be automatically billed 1 week before the new cycle begins.

Question 7

Can I pause my enrolment?

Accepted Answer

We totally understand that plans can change — life happens! 🌿 That’s why we offer a few flexible options if you can’t make it for your enrolled class. To help us plan smoothly, you would need to let us know at least 72 hours in advance.

Here’s what you can do:
1. Make-up Class: Missed a class? No worries! We can schedule a make up session within the same week, the week before, or the week after. Not sure what’s available? Just reach out to us — we’ll be happy to help you schedule a make-up session.
2. Banked Class: If you know you’ll be freer in a future month (say, February), you can bank your missed class and use them later for an extra session.
This works like a make-up, just at a later time! Do note that once your enrolment ends, any unused banked hours will no longer be valid.
3. Pause Enrolment: Heading overseas or busy with work? You can pause your enrolment. You are allowed two pauses per 3 cycles, each lasting 1–2 weeks. If you’ll be away for longer (like a month), you can combine two pauses to cover up to 4 weeks.

For last-minute cancellations (within 72 hours), we kindly request a medical certificate (MC). Without one, the lesson will be counted and charged as part of your enrolment.

For Private Lessons
If you have an MC or intend to obtain one and will not be attending your private lesson, you must inform us at least 8 hours in advance. This is because for private lessons, the coach and court are booked specifically for you. If we are informed too late, the coach may have already made arrangements to come, and the reserved court would go to waste. It would also be unfair to the coach, the club, and other students who could have taken that timeslot. Hence, even with an MC, you still need to notify us at least 8 hours before your lesson. The MC itself may be submitted within 8 hours or after the class—we can settle that part later. However, we must be informed early so that we can manage logistics.

If you notify us less than 8 hours before the class or do not show up, and later present an MC, we will not be able to accept it. In such cases, the lesson will be counted and charged as part of your enrolment.

Question 8

What happens if a lesson is canceled by the coach or club?

Accepted Answer

In the event a class is canceled due to a private event or if the coach is unable to make it, we will extend your cycle by one week. This way, you won’t need to worry about finding a make-up class since it was a cancellation by us. However, should you wish to makeup for that class on another day that week, the cycle will continue as per normal.

It is the enrollee’s responsibility to ensure that the phone number in your app profile is correct and reachable via WhatsApp. This is how we will contact you for any updates, including weather advisories or cancellations. When things get busy (like on rainy days or cancellation days!), our team is juggling lots of moving parts, so we won’t be able to scroll back through old WhatsApp chats to double-check numbers. We rely only on the number you’ve saved in the app. So please take a moment to make sure your details are up to date. It really helps us keep things running smoothly for you! 🌦️📲

Question 9

Must I be a member?

Accepted Answer

Yes, we are a members-only club, and all facility users—whether using the court for a regular court booking, attending a program, or joining a class—must be members. Don't worry, Starter Membership is free! All participants are subject to the club’s terms and conditions, including adherence to policies, safety regulations, and conduct guidelines to ensure a positive experience for everyone. For all lessons, scheduling is managed through our Performance Pickleball app as well.

Question 10

What is your weather & rain policy?

Accepted Answer

1. How do we handle bad weather? If we expect the court to be unplayable due to rain, lightning, or wet conditions, we’ll notify you approximately 1 hour before your booking time. This is to help you avoid a wasted trip. That said, as we all know, the weather is beyond anyone’s control. In the event of unforeseen circumstances or weather disruptions, the following cancellation policies will apply: If the class/lesson is cut short and cannot resume: • ⏱ <25% of the session completed → 🟢 Free pause or make-up session • ⏱ 25–50% of the session completed → 🟡 50% credits awarded based on session value (e.g. $120 credit if you're paying $240 per session) • ⏱ > 50% of the session completed → 🔴 Session is counted in full Likewise, if a class/lesson is paused due to rain but resumes: • ⏸ Pause >75% of the session (i.e. <25% of the session completed) → 🟢 Free pause or make-up session • ⏸ Pause 50-75% of the session (i.e. 25–50% of the session completed) → 🟡 50% credits awarded based on session value (e.g. $120 credit if you're paying $240 per session) • ⏸ Pause <50% of the session (i.e. >50% of the session completed) → 🔴 Lesson is counted in full 👉 Please wait for our update — We kindly ask that you avoid messaging us several hours in advance, as this makes it harder for us to manage real-time conditions effectively. 2. What if it starts raining during my session? If rain begins mid-session, the rain policy will apply. 3. What if it's raining before my session? If we expect the court to be unplayable due to rain, lightning, or wet conditions, we’ll notify you approximately 1 hour before your booking time. 4. Can I cancel my class in advance if it’s been raining all day? We evaluate court conditions hourly, not by the day. For example, if your lesson is at 8 PM, we will provide an update around 7 PM. If at 3 PM you decide to make alternative plans as you are sure the rain won't stop, that’s your choice. However, if by 7 PM the court is playable (dry courts and rain-free), the class will be counted as per usual. If the court turns out to be unplayable at 7 PM as you predicted, then you can follow the instructions when the update is sent. ✅ Important: It is the enrollee’s responsibility to ensure that the phone number in your app profile is correct and reachable via WhatsApp. This is how we will contact you for any updates, including weather advisories or cancellations. When things get busy (like on rainy days or cancellation days!), our team is juggling lots of moving parts, so we won’t be able to scroll back through old WhatsApp chats to double-check numbers. We rely only on the number you’ve saved in the app. So please take a moment to make sure your details are up to date. It really helps us keep things running smoothly for you! 🌦️📲 Q : 🏟 Does this apply to Performance Pickleball (Boathouse), even though it’s indoor-sheltered? A : Yes! What makes Performance Pickleball (Boathouse) truly special is its soaring 30-metre-high ceiling and open-sided design, allowing for fresh air, excellent ventilation, and natural light—creating a one-of-a-kind atmosphere for play. That’s why we proudly brand ourselves as 90% weather-proof—our unique setup handles most weather conditions with ease. On the rare occasion of strong winds and heavy downpour, light drizzle may drift in, but play / lessons typically continue without disruption. In the rare 10% instance where rain does come in to the extent that the coach / staff deems the court unplayable or unsafe, the same rain policy will apply. Weather Contingency for Beach Club Lessons Please note that at our Beach Club location, weather conditions can occasionally be unpredictable. In the event of rain, we may secure Changi Beach Club’s badminton courts. While it is an additional cost to us, we do so to minimise cancellations, avoid wasted trips, and ensure program continuity and player progress. The use of the badminton court is subject to availability, as it is not part of our facility and cannot be guaranteed. By enrolling in or attending Beach Club group or private lessons, you acknowledge and agree that: • If it rains and we are able to secure the badminton court, the class or lesson will proceed there instead of being cancelled or rescheduled. • If the badminton court is not available, our regular rain policy will apply. We appreciate your understanding as we make these arrangements in good faith to deliver consistency and value to your training experience.