Performance Pickleball Membership Terms and Conditions

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Acceptance of Terms:

By booking a court, event, lesson, program, or workshop with Performance Pickleball, you agree to abide by the following terms and conditions.

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Usage Responsibility

Court usage are the sole responsibility of the individual or entity making the reservation ("Club User/Hirer"). The Club User/Hirer must ensure that all participants using the court are aware of and comply with these terms and conditions.

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Facility Usage & Membership Policy

• Our facility is for members only. All court users must have an active account on our Performance Pickleball app. Not to worry, we have a free membership tier.

• It is the Club User/Hirer responsibility to ensure all players have a valid membership before their session and agree to our membership terms and conditions.

• All players are to check in with their membership QR code before entering and using the facility.

• Courts are bookable as per app schedule. To check real-time availability and book your slot, use our app. No walk-ins allowed.

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Booking Rates & Cancellations

The Club User/Hirer agrees to the listed booking / program rates and will adhere strictly to the Court Booking Time and Allocation. Should the Club User/Hirer be found using a court outside their booking time and allocation, they will be charged the full hourly rate of the unbooked court. Cancellation Policy is as per stated on our app / court booking page.

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Safety and Usage Regulations

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Respect Booking Times:

• While we strive to open the facility early as a courtesy, treat this as a courtesy, not an expectation. Do not attempt to open locked doors or enter through unauthorized areas.

• Entry to the courts is allowed only during your booked time. Members must vacate the courts promptly at the end of their session, even if no one is scheduled immediately before or after.

• Courts that appear unoccupied are not available for use unless explicitly booked. Strictly no walk-ins.

• If anyone is seen using the courts outside their booking time, a formal warning will be issued and court usage will be prorated and charged accordingly. Repeat offenses (more than twice) may result in a suspension or ban from the club.

 

Player Limits:

• Each court booking covers up to 8 players.

• Only 4 players are allowed on the court at any given time. Additional players must remain in the designated waiting area or lounge.

• For more than 8 players, an additional fee of $10 per person per hour applies. This can be paid during booking.

 

Strictly No Outside Coaching:

• Outside coaching is strictly prohibited unless pre-approved by management. Failure to comply may result in immediate termination of the booking without refund and an additional penalty fee.

 

Noise Policy:

• Keep the volume low after 10 PM.

 

Strictly No Food and Drinks Consumption:

• Our courts feature high-quality professional hard-court pickleball flooring. To maintain cleanliness and prevent costly damage, consumption of food and drinks is strictly prohibited for regular court booking except water and 100 Plus Zero.

• Non-compliance will result in a fine of $50.

• Events with food and drinks must be booked as private events through our corporate/event booking service. Separate guidelines for food and beverage arrangements will be provided for private events.

 

Any property damage will be chargeable.

• Strictly No Hitting Against any Walls.

• Rented paddles must be returned in the same condition as when rented, except for normal wear and tear. Significant damage, such as cracks or deep scratches, will incur repair or replacement fees as assessed by staff.

• Balls that are hit up and stuck on the ledge are non-retrievable as per rules by Marina Country Club management for safety concerns. Do not attempt to retrieve it.

• All players must wear proper non-marking court shoes. Sandals, FitFlops, or any non-sports footwear are strictly prohibited for safety reasons. Our courts are professionally surfaced and require appropriate footwear to maintain their quality and prevent damage. We understand that some players may not have such shoes; however, all footwear must not leave marks, scuff, or stain the court. If shoes are found to be causing damage, players must stop play immediately to prevent further harm. Any damage caused to the courts due to improper footwear will be chargeable to the responsible party.

 

Strictly No Usage of Basketball Court:

• The basketball court is not our property. It requires booking for use and unauthorized usage counts as trespassing.

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Any Rudeness to Staff Will Result in a Ban:

• Rudeness towards staff will not be tolerated, and violators will be banned.

 

Speakers Are Only for Staff Use

• The speaker system is reserved exclusively for staff operations to ensure a consistent environment for all guests.
  Personal connections to the speakers are not permitted, except for corporate or private events that have opted for speaker and microphone rental in advance.

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The facility is 90% weather-proof:

• By booking or entering Performance Pickleball, you acknowledge and accept that while our open-sided, 30-metre-high-ceiling facility is approximately 90% weather-proof and designed for excellent ventilation and play in most conditions, rare instances of strong wind or heavy rain may cause a light mist to drift in. Play usually continues uninterrupted, but if weather conditions render the courts unplayable, our Rain Policy will apply depending on the type of booking (court rental, lesson, etc.), as outlined on our website. All players participate at their own risk, and Performance Pickleball shall not be held liable for any injuries, accidents, or losses incurred on the premises.

 

Shop Hours

• Open during staff availability, typically during court bookings or programs. For in-store purchases or pickups, please text us to confirm or shop online anytime.

 

Program Specific T&Cs

• For program bookings, please refer to the respective terms and conditions available on our website.

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Performance Pickleball Waiver & Release Agreement

In consideration of being allowed to participate in any way in the pickleball activities and programs at Performance Pickleball, I agree to the following:

• Assumption of Risk: I understand and acknowledge that there are inherent risks associated with pickleball and tennis, including but not limited to the risk of serious bodily injury or death. I voluntarily assume full responsibility for any risks of loss, property damage, or personal injury, including death, that may be sustained by me as a result of participating in any activities at the facility.

• Release of Liability: I hereby release, waive, discharge, and covenant not to sue Performance Pickleball, its owners, employees, agents, volunteers, or any other representatives (hereinafter referred to as "Releasees") from any and all liability, claims, demands, actions, and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by me or to any property belonging to me while participating in any activity at the facility.

• Indemnification: I agree to indemnify and hold harmless the Releasees from any loss, liability, damage, or cost, including attorney fees, that they may incur due to my participation in any activity at the facility, whether caused by the negligence of the Releasees or otherwise.

• Medical Treatment: I authorize the facility and its staff to provide or arrange for any necessary medical treatment for me in the event of any injury or illness while participating in activities at the facility.

• Photographic Release: I grant permission to Performance Pickleball to use photographs and/or video recordings of me for promotional purposes, including but not limited to website, social media, and advertising materials.

• Voluntary Participation: I acknowledge that I am participating voluntarily and that I have read and understood all of the terms of this agreement. I understand that I have the opportunity to seek independent legal advice before signing this agreement if I so desire.

• Governing Law: This agreement shall be governed by and construed in accordance with the laws of Singapore, without giving effect to any principles of conflicts of law.

• Severability: If any provision of this agreement is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

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Right of Refusal

Performance Pickleball reserves the right to refuse or cancel any court booking, event, lesson, or workshop at its discretion without liability if such booking violates these terms or poses a safety risk.

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Governing Law

These terms and conditions shall be governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of Singaporean courts.

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By booking a court with Performance Pickleball, the Court Hirer acknowledges that they have read, understood, and agree to abide by these terms and conditions.

Performance Pickleball reserves the right to update or modify these terms at any time without prior notice.

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Privacy Policy for Maverick Grp Pte. Ltd.

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Effective Date: January 1, 2025

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1. Welcome!

Thanks for joining us at Maverick Grp Pte. Ltd.—the team behind Performance Pickleball. Your trust means everything to us. This Privacy Policy is here to explain what kind of information we collect, how we use it, and how we keep it safe.

We promise to keep things clear, respectful, and secure—just like we do on the court.

If you have questions, we’re always happy to chat: support@performancepickleball.org

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2. What We Collect (Only What You Choose to Share)

We only collect information that helps us serve you better—and only when you choose to give it to us. This might happen when you:

• Use our website or app

• Book a court or sign up for a program

• Subscribe to our newsletters or updates

• Contact us directly

Typical info includes:

• Basic Details: Your name, email, phone number, address

• Account Info: Your login, password, and preferences

• Booking & Payment Info: What you’ve signed up for or purchased

• Conversations: Messages, feedback, or inquiries you send us

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3. Why We Collect It (To Serve You Better)

We use your info so we can:

• Help you book courts and register for programs

• Keep you in the loop with confirmations, updates, and news

• Provide support if you ever need help

• Improve our app, website, and overall experience

• Meet legal or safety obligations when required

We’ll always use your info responsibly—and only for the reasons you signed up.

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4. Who Sees Your Info (Only Trusted Partners)

Your privacy is a priority. We never sell or rent your information.

We might share it with:

• Trusted partners who help us operate (like payment processors or email services)

• Legal authorities, but only if we’re required to for safety or compliance reasons

• If our business changes hands, like in a merger or sale—but we’ll let you know if that ever happens

Everyone we work with is expected to keep your info safe and private, just like we do.

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5. How We Keep It Safe

We use secure systems and best practices to protect your personal data. But like with anything online, 100% security can’t be guaranteed. We recommend using strong passwords and keeping your login details private.

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6. Your Rights (You’re In Control)

Depending on where you live, you may have the right to:

• See the info we have about you

• Ask for corrections or updates

• Request deletion of your data

• Say no to marketing messages

Just email us at support@performancepickleball.org and we’ll help you out—no fuss.

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7. Updates to This Policy

We may make changes to this Privacy Policy from time to time. When we do, we’ll update the effective date and let you know in the app or on our website.

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8. Talk to Us Anytime

Have a question or concern? Just want to clarify something? We’re here:

Email : support@performancepickleball.org