(A) Club & Membership Terms and Conditions

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1. Acceptance of Terms

By booking a court, event, lesson, program, or workshop with Performance Pickleball, you agree to abide by the following terms and conditions in full. These terms are binding upon the individual or entity making the reservation and all associated participants.

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2. Usage Responsibility

Court usage is the sole responsibility of the individual or entity making the reservation (referred to as the “Club User/Hirer”). The Club User/Hirer must ensure that all participants:

• Have an active membership

• Are fully aware and comply with these membership rules & agreement

• Check in at the front desk with their membership code before entering and using our premises

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3. Membership Requirements

Performance Pickleball is a private, members-only club. Every player must have an active membership to enter or use any part of the facility—including the courts, lounge, and waiting areas.

• Signing up is quick and easy via the Performance Pickleball app.

• We also have a free membership tier.

• Membership helps us maintain accountability, safety, and ensures all players are aware and comply with the membership rules and agreement.

• It is the Club User/Hirer responsibility to ensure all players under their booking have a valid membership before their session, have agreed and complies to our membership rules and agreement.

 

3.1 Membership Check-In

• All players must scan their membership QR code at the front desk before entering and using the facility.

• No membership = no entry.

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3.2 Junior Players

• Children under 18 may enter without their own membership account, provided they are accompanied by the booking adult.

• That adult is fully responsible for the child's behaviour and safety. Children will be tagged under the adult’s account for accountability.
   

4. Program & Court Booking Terms

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4.1 Program Bookings

• An active membership is required to participate in any lesson, clinic, workshop, or program.

• Advance booking is mandatory. Walk-ins are strictly not permitted under any circumstances.

• Each program has its own registration processes, terms and conditions, and cancellation policies. Full details can be found on the respective program pages on our website or within the booking page.

• The use of external coaches or any unauthorised training activities is strictly prohibited.

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4.2 Court Bookings

• Courts are bookable as per app schedule. To check real-time availability and book your slot, use our app to book in advance. No walk-ins allowed.

• The Club User/Hirer agrees to all membership and booking rules and rates and strict adherence to the allocated booking time. Any court usage outside of the booked time will be charged at the full hourly rate of the unbooked slot.

• Cancellation Policy is as per stated on our app / court booking page.

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5. Court Booking Rules

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5.1 Booking Responsibilities

• Court usage is the sole responsibility of the individual or entity making the reservation (referred to as the “Club User/Hirer”).

• The Club User/Hirer must ensure that all participants have an active membership, are fully aware of our membership rules and agreement, comply with all club rules, safety policies, and membership requirements and have checked in at the front desk before entering and using the club.

• The Court Hirer must be present during the entire session and is responsible for all players under their booking. 

• If the original Court Hirer is unable to attend, please notify us immediately (WhatsApp +65 88912037) with the new designated court booker so that we can update the booking with a new designated person, who will then assume full responsibility for the session and all participants.

 

5.2 Player Limits

• Each court booking covers up to 8 players.

• Only 4 players are allowed on the court at any given time. Additional players must remain in the designated waiting area or lounge.

• For more than 8 players, an additional fee of $10 per person per hour applies. This can be paid during booking or at check-in.

 

5.3 Respect Booking Times:

• While we strive to open the facility early as a courtesy, treat this as a courtesy, not an expectation. Do not attempt to open locked doors or enter through unauthorised areas.

• Entry to the courts is allowed only during your booked time. Members must vacate the courts promptly at the end of their session, even if no one is scheduled immediately before or after.

• Courts that appear unoccupied are not available for use unless explicitly booked. Strictly no walk-ins.

• If anyone is seen using the courts outside their booking time, a formal warning will be issued and court usage will be prorated and charged accordingly. Repeat offences (more than twice) may result in a suspension or ban from the club.

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6. Club Rules & Usage Guidelines

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6.1 Conduct & Etiquette

• Rudeness to staff or other members will result in an immediate ban.

• The court hirer is expected to ensure respectful behaviour from all guests.

• Let’s keep things organised, fair, and fun for all.

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6.2 Coaching Policy

• Outside coaching, ball baskets, and ball machines are strictly prohibited unless pre-approved by management. Failure to comply may result in immediate termination of the booking without refund and an additional penalty fee.

• Looking for coaching? Book a certified Performance Pickleball coach!

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6.3 Noise Policy

• Please keep noise levels low after 10 PM.

• No loud music, shouting, or disruptive behaviour.

• Let’s keep the vibe lively—but respectful.

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6.4 Food & Beverage Policy

• Our courts feature high-quality professional hard-court pickleball flooring. To maintain cleanliness and prevent costly damage, consumption of food and drinks is strictly prohibited for regular court booking except water and 100 Plus Zero.

• Non-compliance will result in a fine of $50. 

• Events with food and drinks must be booked as private events through our corporate/event booking service. Separate guidelines for food and beverage arrangements will be provided for private events.

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6.5 Equipment Rentals

• We offer high-quality rental equipment to enhance your session, whether it’s a court booking or program booking. Full details and pricing are available on our website.

• For convenience, rentals can be added during the court booking process. If you forget to add it in advance, our staff will be happy to assist you on-site, subject to availability.

• Return Policy: Equipment must be returned in good condition. Lost balls (including those hit onto the ledge) are charged at $2 each. Damaged paddles beyond normal wear will incur repair or replacement fees as assessed by staff.

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6.6 Court & Footwear Regulations

• Strictly no hitting balls against any walls.

• Any balls hit onto the ledge on either courts are considered non-retrievable by anyone - both guests and staff. This is enforced by Marina Country Club’s safety regulations, as the ledge is governed by building wide safety restrictions. Unless the ball happens to fall back down on its own, we kindly ask that you do not attempt to retrieve it.

• All players must wear proper non-marking court shoes. Sandals, FitFlops, or any non-sports footwear are strictly prohibited for safety reasons. Our courts are professionally surfaced and require appropriate footwear to maintain their quality and prevent damage. We understand that some players may not have such shoes; however, all footwear must not leave marks, scuff, or stain the court. If shoes are found to be causing damage, players must stop play immediately to prevent further harm. Any damage caused to the courts due to improper footwear will be chargeable to the responsible party. 

 

6.7 Basketball Court Policy

• The basketball court is not part of our facility.

• Use of that space requires a separate booking.

• Unauthorised use of the basketball court will be treated as trespassing.

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6.8 Speaker System Policy

• The speaker system is reserved exclusively for staff use to ensure a consistent environment.

• No personal device connections to the speakers are allowed.

• Exceptions are made for corporate or private events that have pre-booked speaker and microphone rentals.​

 

6.9 The facility is 90% weather-proof:

• By booking or entering Performance Pickleball, you acknowledge and accept that while our open-sided, 30-metre-high-ceiling facility is approximately 90% weather-proof and designed for excellent ventilation and play in most conditions, rare instances of strong wind or heavy rain may cause a light mist to drift in. Play usually continues uninterrupted, but if weather conditions render the courts unplayable, our Rain Policy will apply depending on the type of booking (court rental, lesson, etc.), as outlined on the respective program’s FAQ on our website. 

• All players participate at their own risk, and Performance Pickleball shall not be held liable for any injuries, accidents, or losses incurred on the premises.

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7. Shop Hours & Purchases

Our shop is open during staff operating hours, which generally align with scheduled court bookings, programs, or events.

• If you’re planning to visit for in-store purchases, paddle demos, or gear pickups, we recommend texting us at +65 8891 2037ahead of time to confirm staff availability.

• For maximum convenience, you can browse and shop online anytime via our website.

• Popular products include: paddles, balls, apparel, grips, and other accessories—perfect for both casual players and pickleball enthusiasts.

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(B) Waiver & Release Agreement

 

In consideration of being allowed to participate in any way in pickleball activities, programs, or related events at Performance Pickleball, I hereby agree to the following terms:

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1. Assumption of Risk

I understand and acknowledge that participation in pickleball and other related sports involves inherent risks, including but not limited to the risk of serious injury, illness, or death. I voluntarily assume full responsibility for any and all risks of loss, damage to property, or personal injury (including death) that may arise from my participation at Performance Pickleball.

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2. Release of Liability

I hereby release, waive, discharge, and covenant not to sue Performance Pickleball, its owners, employees, agents, volunteers, or any other representatives (hereinafter referred to as "Releasees") from any and all liability, claims, demands, actions, and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by me or to any property belonging to me while participating in any activity at the facility.

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3. Indemnification

I agree to indemnify and hold harmless the Releasees from any loss, liability, damage, or cost, including attorney and legal fees, that they may incur due to my participation in any activity or presence at the facility, whether caused by the negligence of the Releasees or otherwise.

 

4. Medical Treatment

I authorise Performance Pickleball and its staff to arrange or provide appropriate medical treatment in the event of injury or illness while I am participating in any activity at the facility. I understand and accept that I am responsible for any medical costs incurred.

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5. Photographic & Video Release

I grant Performance Pickleball the right to take and use photographs and/or video footage of me for marketing and promotional purposes, including (but not limited to) social media, website, print materials, and advertisements. I understand that no compensation will be provided for such usage.

 

6. Voluntary Participation

I confirm that my participation is completely voluntary. I acknowledge that I have read, understood, and agree to all the terms within this agreement. I understand that I may consult independent legal advice prior to agreeing to these terms if I so desire.

 

7. Governing Law

This agreement shall be governed by and construed in accordance with the laws of Singapore, without giving effect to any principles of conflicts of law.

 

8. Severability

If any provision of this agreement is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

 

Right of Refusal

Performance Pickleball reserves the right to refuse, cancel, or terminate any court booking, lesson, program, or event at its sole discretion—particularly if the booking violates our terms, poses a safety risk, or disrupts the operation of the facility. No liability will be assumed for such cancellations.

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Governing Law & Jurisdiction

These terms and conditions shall be governed by the laws of Singapore. Any dispute arising out of or relating to these terms shall fall under the exclusive jurisdiction of the Singapore courts.​

 

(C) Privacy Policy

 

Effective Date: January 1, 2025

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1. Introduction

Welcome to Performance Pickleball. Your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our services, website, and applications. If you have any questions or concerns, please contact us at: support@performancepickleball.org

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2. Information We Collect

We collect personal data that you voluntarily provide when you:

• Create an account or sign up for a service

• Book courts, participate in programs or tournaments, or purchase products

• Subscribe to newsletters or marketing communications

• Contact us via email, phone, or through our website

Types of Information Collected:

• Personal Information: Full name, email address, phone number, and mailing address

• Account Information: Username, password, and user preferences
  Transaction Information: Booking history, payments, and order details (processed via secure third-party payment platforms)

• Communications: Emails, inquiries, feedback, or customer service correspondence

 

3. How We Use Your Information

We use your personal data to:

• Manage bookings, memberships, and event participation

• Process payments and send booking or purchase confirmations
  Communicate updates, promotions, or service-related notifications (if opted in)

• Respond to inquiries and provide support

• Improve our programs, services, and user experience

• Fulfil legal, regulatory, or contractual obligations
   

4. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties under the following circumstances:

• Service Providers: To assist with operations such as payment processing, booking systems, communication platforms, and IT services

• Legal Authorities: If required by law, regulation, legal process, or court order

• Business Transfers: In the event of a merger, acquisition, or organisational restructuring

All third-party service providers are contractually required to protect your data and maintain confidentiality.

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5. How We Protect Your Information

We implement appropriate security measures—technical and organisational—to safeguard your personal data against loss, theft, unauthorised access, or disclosure.

However, no method of internet transmission or digital storage is completely secure. By using our services, you acknowledge and accept this risk.

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6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you

• Correct any inaccuracies in your personal information

• Request deletion of your data from our systems

• Withdraw consent from marketing communications at any time

To exercise any of these rights, please contact us at: support@performancepickleball.org

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7. Changes to This Privacy Policy

This policy may be updated from time to time to reflect changes in our practices, services, or legal requirements. The latest version will always be published on our website, along with an updated Effective Date. We encourage you to review this page periodically.

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8. Contact Us

For any questions, concerns, or data privacy requests, please reach out to us at:

support@performancepickleball.org

 

(D) Final Acknowledgement

By making a booking or participating in any activity at Performance Pickleball, you confirm that:

• You have read, understood, and accepted the full Terms & Conditions, this Waiver & Release Agreement, and the Privacy Policy.

• You agree to comply fully with all club policies, safety rules, and participation requirements.

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Performance Pickleball reserves the right to amend this agreement at any time without prior notice. The most updated version will always be available via our website and booking platform.